Covid-19 Update | Managing Your Holiday Expectations

Staying Safe At Whitehill In these unprecedented times we do feel its important for all our guests to fully understand there will be a number of changes to your usual Whitehill experience as we strive to implement the strict Government guidelines to ensure the site is, and remains, Covid-Secure for the safety of guests, staff and our local community.

As a family-run holiday park, we are taking these measures very seriously. Whilst we appreciate the list of restrictions and additional guidelines are extensive, we need to ensure all guests our are fully aware of their personal obligations and responsibilities in maintaining a safe, friendly and relaxing environment for everyone using the park.

With the easing of restrictions confirmed to take place as scheduled on 17th May 2021, we are looking forward to once again welcoming campers and pods guests, as well as re-opening our indoor areas for you to enjoy! Here’s a run-down of the changes happening next week and protocols we’ll have in place to keep you safe during your stay.

On Monday 17th May from 12pm

Camping shower, toilet and washing up facilities will open

  • Regular, robust cleaning procedures are in place and hand sanitiser is provided for use on entry.
  • Face coverings must be worn (ages 11+), in all communal areas, unless exempt - these can be removed in cubicles and for washing/toothbrushing.
  • One-way systems are in place in some areas and queuing inside the facilities in not permitted.
  • Children must be accompanied at all times.
  • Whilst every effort will be made to reduce the spread of infection, shared facilities remain high-risk areas. All guests must remain alert, follow the guidance on social distancing and practice good personal hygiene at all times.

The Indoor area of the Hayloft Bar will open

  • Guests using the indoor area can meet in groups of 6 (or two households) whilst maintaining social distancing.
  • We are operating with Table Service only in all indoor and outdoor areas. All guests must wait to be seated by a member of the Bar Team.
  • All guests must check in with the NHS Covid-19 App or provide details for contact tracing before entry is permitted. Failure to comply with these requirements will unfortunately result in refused entry.
  • Face coverings must be worn until seated (unless exempt), and all visitors must use hand sanitiser provided upon entry.

Rafters Amusements will open

  • Face coverings must be worn (unless exempt), and all visitors must use hand sanitiser provided upon entry
  • Guests can check in with the NHS Covid-19 App
  • Regular cleaning procedures are in place

On Friday 21st May

Evening Entertainment will commence in the Granary with a mix of live music and entertainment – and bingo!

  • Guests using the indoor area can meet in groups of 6 (or two households) whilst maintaining social distancing.
  • All guests must wait to be seated and check in with the NHS Covid-19 App or provide details for contact tracing before entry is permitted. Failure to comply with these requirements will unfortunately result in refused entry.
  • Face coverings must be worn until seated (unless exempt), and all visitors must use hand sanitiser provided upon entry.
  • A table service for drinks will be provided. (This will pause during the performance)
  • Singing/dancing is not currently permitted, and all guests must remain seated as much as possible.

On Saturday 22nd May

Shire Craft Room Reopens – NEW Location off Rafters Amusements

  • Sessions are limited and must be pre-booked.
  • Face coverings must be worn (Ages 11+), unless exempt, and all visitors must use hand sanitiser provided upon entry.
  • Each child will have their own socially distanced crafting space, with crafting supplies and any equipment will be cleaned and sanitised
  • Children must be accompanied by one adult
  • Robust cleaning procedures are in place, with additional cleaning between scheduled sessions.

The Den Soft Play Reopens

  • Sessions are limited to 6 children (ages 8 and under) and must be pre-booked.
  • All visitors must use hand sanitiser provided upon entry and face coverings must be worn (unless exempt)
  • Parents/guardians are responsible for their children at all times. Children must be closely supervised to ensure social distancing is maintained whilst using the play area.
  • Young children who may not understand the concept of social distancing must be accompanied by an adult at all times whilst in the play structure. Therefore, the accompanying adult must be physically capable of climbing in the play structure.
  • Robust cleaning procedures are in place, with additional cleaning between scheduled sessions.

Takeaway Food Service Available

With the social distancing protocols affecting kitchen staffing levels, we are currently only able to safely operate a takeaway only food service. This can be ordered at the Hatch or in the bar for delivery to your table, however, please be aware this will be in takeaway packaging. Thank you for your understanding.

Our Shop and Outdoor Swimming Pool are already open, with no changes at this stage

Please continue to book your swimming sessions daily online and don’t forget, you can order morning bread and croissants from our Click and Collect Bakery!

Before Travelling

- Please ensure that you are up to date with the latest government advice and COVID-19 regulations and understand what this means for your personal circumstances. If you do make the decision to continue with your break, then we will assume that you and your party are compliant with all government and local advice* 

- If any of your household are experiencing any symptoms of Covid-19 (Coronavirus) or have been told to self-isolate, please do not travel. 

- If you are unable to travel, please call us on 01803 782338 as soon as you can and we can discuss the options available.

Spick and Span

Robust cleaning and hygiene procedures are in place throughout the park and hand sanitising stations are located at key points which should be used before and after visiting the facilities. Whilst every effort will be made to reduce the spread of infection, shared facilities remain high-risk areas. All guests must remain alert, follow the guidance on social distancing and practice good personal hygiene at all times.

Delayed Check In Times | Holiday Caravan & Lodge Bookings only

Due to the enhanced cleaning procedures in place, check in times for Holiday Caravans and Lodges have been affected. We recommend arriving no earlier than 2pm. Accommodation will not be accessible until 5pm. This is to allow our Housekeeping team the additional time to ensure the accommodation is thoroughly cleaned and sanitised prior to your arrival. We are required to remove any 'non-essential inventory' from our accommodation - items you will no longer find include cushions, throws, bread bins etc.

Check-in time for Pods, Camping and Touring will be from 12 noon as usual.

Social Distancing | Hands, Face, Space

The current government Social distancing guidelines must be followed at all times and for the safety of our guests and staff we will continue to practice 2 metre distancing onsite. This can only be reduced to 1 metre in areas where other measures (eg. Perspex screens) are in place.

- Face coverings must be worn in all indoor public areas, unless exempt.

Children must be accompanied by an adult at all times to ensure social distance is maintained.

- Only registered guests are permitted onsite. Under the current government guidelines, visitors are not permitted - if you have friends in the area, please arrange to meet them elsewhere. 

Our staff have the right to refuse service to anyone failing to comply with social distancing regulations. This could also lead to the immediate termination of your stay at Whitehill.

Card or Contactless Payments, where possible

Whenever possible please continue to pay using card or contactless methods, however from 17th May we will once again be accepting cash payments.

Out and About

We are lucky to be located in a beautiful countryside setting, within close reach of spectacular coastline and beautiful Devon beaches, the Southwest Coast Path and Dartmoor National Park. Onsite you’ll find private woodland walking trails and from the park you can enjoy a peaceful socially distanced walk to the village of Stoke Gabriel with its picturesque mill pool and quay. (see maps)

Click here for the latest information about our local attractions and things to do  

As responsible park operators we would encourage all guests to act diligently and continue to follow social distancing measures when exploring our wonderful local area.

Thank you in advance for your kindness and co-operation during this time. If you have any further questions, please do not hesitate to contact us on 01803 782338 or email [email protected]

We hope you enjoy your stay in our beautiful South Devon!

 

 

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