The Terms and Conditions set out below apply to all members of the party on whose behalf the booking or sale is made and forms your contract with Whitehill Country Park.
A booking is only accepted and confirmed when you receive a confirmation invoice. Please contact us if the details are incorrect, or if you do not receive confirmation within 5 working days. Bookings are not transferable and for a maximum of 3 weeks.
The number of persons, including children and babies, occupying the accommodation or pitch must not exceed the stated number of persons as shown. Facilities and accommodation can only be used by the persons on the booking. Children remain the responsibility of their parents/guardians at all times. We cannot accept young groups except in some circumstances and all reservations must include a person of at least 18 years of age. Dogs are only permitted in specified dog-friendly accommodation.
3. DEPOSIT & BALANCE
We require a deposit of £120 per week or part week per lodge, £100 per caravan or £80 per touring, camping pitch and pod, plus our optional Cancellation Plan. The balance is to be paid 6 weeks before your holiday commences. We reserve the right to cancel your holiday and retain the deposit paid if full settlement of the holiday has not been made within this time.
4. ARRIVALS & DEPARTURES
We aim to have your lodge or holiday caravan available from 3pm on the day of arrival, unless booked through an agency (4pm) or stated otherwise. Touring/camping pitches and pods are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
5. ALTERATIONS TO BOOKING
All amendments or alterations to booking details, returned cheques and bank charges are subject to a £20 fee. Bookings may not be transferred to any individual, other than those in the original party, without prior consent of the company. Pitches are bookable for one party only and may not be left onsite for any change of occupancy.
6. SPECIAL REQUIREMENTS
Please make us aware of any special requirements at time of booking. Charges apply for requesting a specific accommodation/pitch or to be with friends. We will do our best to accommodate your needs/requests; however, these are subject to availability and cannot be made a condition of booking. Please note, our park has hilly areas.
Unless notice of cancellation of your reservation is received in writing no less than 6 weeks prior to the commencement of your holiday, you will be liable for the full amount of the booking. The deposit is non-refundable.
8. CANCELLATION PLAN
We recommend you add our Cancellation Plan. It must be taken out at the time of booking and is £1 per night for touring, camping and pods; £2 per night for caravans; and £3 per night for lodges. It covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. We guarantee to return the full amount of deposit and balance paid to Whitehill Country Park, under this plan. Circumstances outside of these do not qualify. Please give as much notice as possible and provide the appropriate authoritative document of your reason for cancellation, i.e. Doctor’s Certificate, Death Certificate, Redundancy Notice. The Cancellation Plan is not a policy of insurance, nor does it replicate all the features of a typical holiday insurance policy. If you require insurance cover you should contact an insurance broker.
9. TOURING, MOTORHOMES & TENTS
We need to know the size of your accommodation (including any awnings/gazebos) at the time of booking to ensure your allocated pitch is suitable. A mains 16-amp, 15-metre outdoor electric cable is required for Electric and Seasonal pitches. Please use a breathable groundsheet. One sleeping accommodation per pitch. Pup tents to be used for storage only. Max 6 persons and 2 dogs per pitch.
10. CARAVANS, LODGES & PODS
We kindly request that all accommodation is left in a clean and tidy condition. All holidays are self-catering. You are responsible for any loss, damage or breakages that may occur. All floor plans, layouts, sizes and images are an approximate guide only and there are variations in design, décor and age. Pods have lighting, heating, travel kettle, plug socket with USB, a fold-out double bed (plus two single fold-out cubes in Woodland pod). Bedding, crockery and cooking equipment is not provided.
11. HOT TUBS
Please be aware that hot tubs take time to heat up and may not reach full temperature until 6pm on day of arrival. Hot tubs may be used during the hours of 8am-11pm only and require daily checks. Please read the safety advice carefully before use and ensure gates are latched, covers are secured, and children are supervised at all times.
12. CHOOSING ACCOMMODATION / PITCHES
A £10 supplement applies when requesting a specific caravan, lodge, pitch or pod, subject to availability. Charges may apply when requesting to be with friends. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged, and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and the difference in accommodation price.
Lodge and caravan beds are made up on arrival. One bath towel per person per stay is provided on arrival. Two bathrobes are provided in VIP accommodation. Linen, towels and robes are not changed; additional towels can be hired from reception. Please provide waterproof sheets for children.
Use of accommodation electricity, gas, heating and water are included in the standard tariff.
15. COTS & HIGHCHAIRS
Travel cots and highchairs are available to hire from Reception on extra cost and must be booked in advance. Bed linen for cots is not provided.
1. OFFERS & PRICES
Prices and offers are correct at time of quote, are subject to change and can be withdrawn at any time. Holiday offers apply to new bookings only, are specific to the accommodation/ dates stated, limited, subject to availability and do not apply to seasonal pitches. Offers cannot be used with any other offers or promotions, unless stated. VAT is applied at the current rate.
2. FACILITIES & ACTIVITIES
Modifications and improvements to accommodation and park facilities are being carried out continuously. While we make every effort to ensure the availability of all facilities and activities advertised, we reserve the right to alter or close certain facilities or activities without prior notice. If such a change is necessary, we will endeavour to advise you as soon as possible. The company is not liable in respect of facility or activity non-availability or otherwise due to circumstances beyond our control. A charge may be applicable for selected facilities and activities. Entertainment and use of the outdoor swimming pool is inclusive. Entrance to the indoor swimming pool is included for Lodge and holiday caravan bookings, an entrance fee will apply to touring, camping and pods guests. Facilities on Whitehill Country Park are exclusive to Whitehill guests and members only.
3. ENTERTAINMENT BARS
Persons under the age of 18 years are not allowed in certain bar areas without a parent or guardian. At busy times, seats in the entertainment areas cannot be guaranteed. At certain times, prams/pushchairs may not be permitted.
Please use main parking area for second cars, boats and trailers, which may incur a small parking fee. Only some caravans and lodges have allocated parking, and this cannot be guaranteed. Commercial vehicles are not accepted. Our touring hook-up and plug sockets within accommodation are not suitable for EV charging and this is not permitted. Please ask for details about local charging points.
We accept well-behaved dogs in our touring/camping pitches and specified dog-friendly caravans and lodges. Max 2 dogs per pitch/accommodation, surcharges apply. Dogs must not be left unattended at your accommodation/pitch at any time and noise must be kept to a minimum. Dogs must be kept on a short lead under strict control at all times and only exercised off the lead in the specified exercise areas. Owners are responsible for cleaning up after their dogs at all times. Dogs (unless guide dogs) are not permitted in pods or any other accommodation not specified as dog-friendly. Dogs are not permitted on accommodation bedding or seating. Dogs are welcome in reception, café/bar outside seating areas and certain areas of the Hayloft Bar and Rafters Amusements. Dogs are not permitted around the poolside or park buildings not specified as dog-friendly. We cannot accept breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto the park. We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately.
6. ASSISTANCE DOGS
Registered assistance dogs are accepted free of charge and permitted in all public areas of the park. Recognisable jackets must be worn at all times and the relevant paperwork presented on arrival.
7. PET-FREE ACCOMMODATION
Dogs are only permitted in specified dog-friendly accommodation; however, we cannot guarantee that pet-free accommodation has not on occasion been occupied by an assistance dog. Please bear this in mind if you suffer from pet allergies.
8. WIFI ACCESS
WiFi is subject to availability and network conditions and uninterrupted coverage cannot be guaranteed. Free access available in Hayloft Bar and selected accommodation. Access codes available to purchase online for access in all other areas.
Public areas and all accommodation are non-smoking.
10. BARBEQUES & FIRE PITS
Charcoal or gas barbeques are permitted, however we kindly ask that these are not placed directly on site grass, decking or park furniture. Campfires, fire pits and wood burning (chopping down trees/fences) is strictly prohibited.
11. LOST PROPERTY
A charge is made for returning lost property by post. Please notify us as soon as possible. Lost property is only kept for a short period, after which it is given to charity.
12. PARK RULES
We aim to provide a relaxed holiday and we make as few rules as possible. Those that do exist are for the benefit of all our guests and therefore we ask you to abide by them. As a family park we ask you to respect the enjoyment of others and refrain from making excessive noise after 10pm. We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct is detrimental to our park or the comfort of other visitors. No refund shall be made.
We make every effort to ensure that your time with us runs smoothly but if you do encounter a problem during your holiday, please inform Reception immediately so we can conduct a thorough investigation and take remedial action if required. If you wish to pursue it following your departure, please write to us within 28 days. Kindly note that no compensation will be considered for complaints first raised after the holiday has ended.
We do not accept liability for any personal injury, loss or damage suffered by you or a member of your party, unless there is wilful default and negligence by the company or its employees.
15. DATA PROTECTION
Whitehill Country Park Ltd, Stoke Road, Paignton, Devon TQ4 7PF Reg No. 4952001. VAT No. 852 6980 93. Authorised and regulated by the Financial Conduct Authority 709623