You're currently browsing our frequently asked questions page. Any questions you may have should be answered here, but if you need any other information please contact us on 01803 782338.
- Touring, Camping and Pods £80 per week
- Holiday Caravan £100 per week
- Lodges £120 per week
- Camping, Touring and Pods from 12pm.
- Holiday Caravans and Lodges now from 5pm*
Please unsure you are up-to-date with the latest government and local guidance and understand what it means for your personal circumstances before travelling.
If you due to arrive on holiday but are affected by a local lockdown with travel restrictions in place, please do not travel.
Call us on 01803 782338 as soon as you can and we can discuss the options available.
Please ensure you are up-to-date with the latest Government guidelines and understand what this means for you and your personal circumstances.
The 'Rule of Six' applies at all times, meaning social gatherings of more than 6 people - in any setting - is currently not permitted by law.
The majority of our accommodation sleep a maximum of 6 people, however if you feel your booking does not comply with the current restrictions, please can us on 01803 782338 and we can discuss the options available.
If you or a member of your household or booking party are experiencing any symptoms of Covid-19 or have been told to self isolate please do not travel.
Please call us on 01803 782338 as soon as you can and we can discuss the options available.
If you have been in contact with someone who has tested positive for Covid-19 and told to self-isolate, please do not travel.
Call us as soon as you can on 01803 782338 and we can discuss the options available.
We are working hard to provide a varied programme of entertainment and activities, carefully following the current guidelines to provide a covid-secure environment for these to take place. Please be aware that there maybe changes to comply with current restrictions, maximum numbers for our venues are reduced and pre-booking maybe required for some facilites and activities.
Please see our weekly programme for further details.
Please Note: Entertainment, activities and park facilities will be available 29th March-30th October 2021 (Closed 2 November 2020-28th March 2021)
If you or any members for your party develop symptoms of Covid-19 during your stay, you and your household must return to your accommodation immediately, staying at least 2m away from any other guests and staff. Please notify us immediately by calling 01803 782338 (please do not visit reception) and request a test.
During this time do not use any of the shared facilities on site and remain isolated from other guests and staff. For medical assitance call NHS111 (or 999 if you are seriously unwell).
For the safety of our park users and staff, you will be required to return to your home address as soon as possible, if safe to do so.
Caravans, Touring Camping and Pods: Easter-End Of October
Lodges : 11 Months 10th February- 9 January
Please check the facilities section of the website for individual opening dates.
Dogs are warmly welcomed at Whitehill Country Park in our range of caravans, lodges and touring/camping pitches. We have a large dog exercise area, woodland walks, warm dog shower, doggie accessories and much much more.
It should be noted that there is a maximum of 2 dogs per unit. Dogs are not permitted in our camping pods.
Our Dog Charges are:
Caravans and Lodges £30 per break, £50 per week
Touring and Camping £2.50 per night per dog
Yes, WiFi is available across our park.
Free Access is available in our Hayloft Bar, Den Soft Play and Rafters Amusements.
Lodges and Signature range caravans have complimentary WiFi for up to 2 devices. If you would like to access WiFi from your pitch or accommodation, paid access is available to purchase direct from our internet provider ClubWiFi.
Please check the signal before purchasing as signal strength cannot be guaranteed in all areas of the park. WiFi is subject to availability and network conditions, uninterrupted coverage cannot be guaranteed.
If you require any assistance during your stay please call
Daytime 01803 782338
Evening 01803 781026 (Emergencies only after 11pm).
For non-urgent enquiries please email [email protected]
Our reception will be open daily from 8:30am, however please only visit if necessary. Only one person can entry reception at any one time. Please understand that if our maintenance team need to enter your accommodation to investigate/repair a fault, you will need to vacate the accommodation. We will carefully clean and sanitise anything we have touched.
You are more than welcome to have a barbeque. However we do ask you not to place barbeques directly onto the grass, accommodation steps, decking or furniture. Please ensure they are extinguished and disposed of responsibly.
If staying in a Signature VIP Caravans, brick built barbeques are provided.
COVID-19 UPDATE Under the current government restrictions, only registered guests are permitted on site. If you have friends or relations in the local area they will not be permitted access to the site at this time so please arrange to meet them elsewhere.
Smoking is prohibited throughout our facility buildings, accommodation and around the poolside. Designated smoking areas are provided.
If it is available at time of booking we will do our best to ensure you are allocated the specified pitch or accommodation. A charge applies, please contact us on 01803 782338 for further information.
All holiday balances are due 42 days before the start of your holiday.
To pay your balance call our Reservations Team on 01803 782338, or if you booked online you can access your online account to pay.
Confirmation documents are sent via email shortly after your booking is completed. Please contact our Reservations team on 01803 782338 if you have not received your confirmation or would like to request another.
Should you need to cancel your booking please inform us as soon as possible. Written notification of cancellation is required, please email [email protected] or send by post to Reservations, Whitehill Country Park, Stoke Road, Paignton, Devon TQ4 7PF.
Please be aware that all bookings are subject to our booking conditions.
If you require any further assistance, please call us on 01803 782338.
We ask that all accommodation/pitches are booked under the name of the person or persons occupying the accommodation/pitch. If booking more than one accommodation/pitch, please provide individual names and addresses.
We do not accept group bookings, however you can request to be located next friends or family. Additional charges may apply.
COVID-19 UPDATE We are currently limiting new 'with friends' bookings requests to a maximum of 2 pitches/units, in response to with the current government guidelines. We appreciate your understanding.
Yes. We do require you to pay a deposit at time of booking to secure your holiday accommodation. These vary depending on the type of accommodation and the length of your booking.
If you are staying more than 7 nights, you will be required to pay a 2 week deposit.
The remainder of your holiday balance will be due 42 days before the start of your holiday.
By car (from North)
From the end of the M5 at Exeter, take the A380 towards Torquay, into the heart of the English Riviera and follow the signs to Paignton/Brixham. At the Tweenaway lights, stay in the right hand lane and turn right onto the A385 Paignton to Totnes Road. Take the left at the Parker Arms pub. We are one mile on the left, along the road towards Stoke Gabriel.
By car (from South)
From the A38, take the A385/A381 through Totnes towards Paignton. At the Parkers Arms pub turn right. We are one mile on the left, along the road towards Stoke Gabriel.
The nearest train station is Paignton Station, a 10-minute taxi or bus ride.
From Paignton Bus Station, take the No.25 bus to Whitehill Country Park. The bus route will stop at the gate to Whitehill Country Park. The stop is named Whitehill.
Check In times are as follows:
*COVID-19 UPDATE We hope you can understand that to give our housekeeping team the extra time required to thoroughly clean and sanitise your Holiday Caravans and Lodges under the current circumstances, we have had to move check-in time to 5pm. We recommend arriving on-site no earlier than 2pm. Caravan and Lodge beds will be made on arrival and towels will be supplied
If you arrive after reception has closed, head to the Hayloft Bar. If arriving after 10pm please call to arrange a late check in. To avoid disturbing other guests, we kindly ask that all touring and camping bookings arrive before 9pm.
COVID-19 UPDATE We have introduced a 'drive-through' check in, please ensure you have your booking number to hand on arrival.
Your booking number can be found on your holiday confirmation. This is normally emailed or posted to you shortly after booking your holiday with us.
Our Reception is open from 8:30am-late. If you arrive after our Reception has closed please make your way to the Hayloft Bar, where you can check in up until 10pm. If arriving after 10pm please call us to arrange.
To avoid disturbing other guests, touring and camping arrivals should arrive no later than 9pm.
All pitches, pods, caravans and lodges must be vacated by 10am on the day of departure.
COVID-19 UPDATE We are currently asking guests to kindly depart the site by 12noon.
You will need a standard outdoor 16 amp/240v Mains electric cable for all electric pitches. You may need up to 15 metres length. These are available from all good camping shops as well as our on-site shop.
Awnings, pup tents and gazebos are permitted on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please contact our Reservations Team about current charges.
All pitches and pods have space to park one car. Please park any additional vehicles in the main car park. We do not accept commercial vehicles.
For Camping and Touring: Yes. Hairdryers are available in the amenity blocks.
For Caravans and Lodges: Hairdryers are provided in Signature VIP Hot Tub Accommodation only. For all other accommodation types we recommend bringing your own.
There is no additional charge. Water, electricity and use of the shower facilities are included in the nightly rate.
For touring and camping we allow a maximum of 6 people per pitch plus 2 dogs. Our Orchards pod sleeps a maximum of 2 people whilst our Woodland pod has capacity for 2 adults and 2 small children.
You wil need to bring all your camping gear, minus the tent!
Our pods come with a fold out mattress (1 Double in the Orchard Pod or 1 Double and 2 Singles in the Woodland Pod), so make sure you bring your own towels, pillows, sleeping bags or duvets and bed linen.
Our pods come with lighting, heating and a plug socket and you will also be provided with outdoor table and chairs. You may also wish to bring your own cooking equipment, plates, cups, cutlery and camping stove.
Unfortunately not, the use of paddling pool and water slides in strictly prohibited. The excess water and sun damaged caused by the use of these seriously affects the integrity of our pitches and can make whese unusable for the next guest.
Yes, a selection of pots, pans, utensils, crockery and cutlery are provided for you. All caravans and lodges have a microwave.
Yes, all Holiday Caravans and Lodges have heating. Comfort and Comfort Plus caravans have electric heating with radiators in each room plus an electric fire in the living area. Signature range caravans and all lodges have central heating throughout.
Yes, travel cots, pushchairs and highchairs can be hired from reception for an additional charge of £10 per item. They can be hired on arrival, but we recommend booking these items in advance, please contact us on 01803 782338 for assistance.
One bath towel per person is provided for all Holiday Caravans and Lodges. Please note that these are not changed. An additional charge applies if you would like fresh towels during your stay, please contact reception for further information. Additional towels are not provided for hot tubs.
Holiday Caravans do not come with irons or ironing boards, however ironing facilities are available free of charge in our laundrette. Irons and ironing boards are provided in Lodges.
The majority of our caravans and lodges have allocated parking for one car outside, however this is not guaranteed. Please inform our Reservations team at time of booking if adjacent parking is a specific requirement and we will do our best to ensure your request is met. If you have two cars, the second vehicle must be parked in the main car park.
We offer a range of dog-friendly accommodation to suit all budgets. Dogs are welcome to join you on all our camping and touring pitches, and we also offer a range of dog-friendly caravans and lodges. Please be aware that dogs are only permitted in specified dog-friendly accommodation which must be pre-booked. Additional charges apply.
Please note: Dogs are not permitted in our Camping Pods.
We offer a range of dog-friendly accommodation, however if you made your booking before you had a dog you will not have been allocated dog-friendly accommodation. Dogs are only permitted in our specified dog-friendly accommodation. If you now wish to bring a dog you will need to contact us as soon as possible on 01803 782338 as we will need to amend your booking. Additonal charges apply per dog. Max 2 dogs per unit.
Yes. We allow a maximum of 2 dogs per accommodation/pitch.
Dogs are welcome to join you in the following areas:
The Hayloft Bar and Restaurant - upper level is a dedicated dog-friendly seating area.
Hayloft Terrace - all areas
Reception - all areas
Hayloft Cafe - outside seating area
Rafters Family Amusements - lower levels.
When on-site, dogs must be kept on a lead at all times. Dogs are permitted off the lead in the fenced Dog Excerise Area and the Bluebell Woods.Owners are also responsible for cleaning up after their dogs.
Please be aware that dogs are not permitted around the poolside or any other park buildings/facilities not specied as dog-friendly.
The best way to find out if our park is the right location for your dream holiday home is to come and have a look around, and better still to stay with us! Our Caravans are available between Easter and November and our Lodge February to December. To make a booking call us on 01803 782338 or click here to book online.
Holiday lodges are available for use 11 months of the year (February-January) with the park facilities available from Easter to the end of October.
No. Our Holiday homes are strictly for holiday use only and not as your permanent residence. We are licensed as a holiday park, so you can only use your holiday home for leisure purposes. A permanent residential address is required to purchase a holiday home.
No, you will not own the land. You are purchasing the holiday home with the right to occupy the pitch, as long as all site fees are paid, and the park rules are adhered to. Our pitch agreements are for 40 years, after which time there will be a review.
Site fees are payable annually. Currently this is set at £4,500 including VAT, rates. Gas, electricity and water are metered and charged at cost. You will also be responsible for the maintenance and upkeep of your holiday home.
Our site fees include park maintenance, gardening, refuse collection, road maintenance, street lighting and use of park facilities and common areas. Our team are also on-site all year round if you require assistance.
Your holiday home should be principally for your own use, however we are able to offer you the opportunity to let the unit when not in use by you and your family. Please be aware that commission and cleaning charges will apply.